Refund Policy
Thank you for shopping with [Your Company Name]. We value your satisfaction and are committed to ensuring you have a positive experience with our products and services. Please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must request a refund within [number] days of purchase.
Non-Refundable Items
Certain items are non-refundable, including:
Refund Process
To initiate a refund, please contact our customer service team at [contact email] with your order details and reason for the refund request. Once your request is received, we will notify you of the approval or rejection of your refund.
Approved Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your bank or credit card company, as processing times may vary. If you’ve done all this and still have not received your refund, please contact us at [contact email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [contact email].
We appreciate your understanding and are here to assist you with any questions or concerns.
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